Pros
Awesome, hard working, smart and motivated people I worked with on the team. Fantastic leader as well as professional and high-class center managers who were respectful and did not want to micromanage until they were forced to by the upper management. Good to very good doctors. Nurses and even front desk girls, I have nothing bad to say about any of them. This review is however not about them, but about the company, so here it goes.
Cons
Someone here once wrote that ChenMed was like a cult, and someone else that the reps and other employees were drinking "Kool-Aid". As much as I did not want to believe those reviews back then and wanted to give the company the benefit of the doubt even though I had started noticing things that made me wonder if they were accurate, I now have to admit that this exactly how I felt the company was. Let me try and explain why. This also comes from someone who was always a top performer ( if it matters to anyone ) and carried oneself with integrity by working till the very end and bringing members in knowing they would no longer get paid for them. ChenMed makes you think you are a part of something big, and great with its vision, mission and values. They hire hard working, compassionate people passionate about the difference they are to believe they make until they realize they were hired to do sales, yet are expected to do jobs of at least 3 people for which they are so severely underpaid. It is a great way for the company to save money on their workforce, but not the most efficient, and fair. As a sales rep, you will need to come up with your own marketing campaigns, as well as do very creative and time consuming, especially during Covid, community outreach to get your leads. When you get in front of your leads ( seniors ), you will then need to entice them to come to the center, so you can try and sell them on the above vision, mission and values that are unfortunately overrated. In addition to this, you need to get them to switch their insurance ( with a broker you need to develop a relationship ) and then after you do all that work and their paperwork, you need to keep in touch with them till their first appointment, so they do not forget about it and, so you can get paid. This appointment is often rescheduled due to the shortage of doctors or for example the seniors missing their Ubers. 2-3 months later, you get this big slap on the face, when you find out that after all this work you did and your work the company got paid on, you will not because your member's first completed appointment fell out of the validation period the company must have set up, so they can make the most buck, but pay the MGCs as little as they can. At first I was trying hard to understand the commission structure and see that maybe it does make sense, but even though I was always a 4.0 GPA student with an IQ of almost 130 and never failing a single test in my life, I was not smart enough. It is so complicated that nobody really understood or maybe not really have had a chance to even care about it because barely anyone has ever made the quota to even get the bonus ( from my estimates, only 10-20% of hard working reps on the team makes the cut and gets paid any commission on top of the poor man's salary of 40k ). With that being said, when I realized that you must be literally drunk from all that kool-aid not to see that there is something wrong with it, I knew I had more respect for myself than to work for someone who what it seemed like complicates the commission structure on purpose. To be fair, you can make a good to great commission check, but only once a year after all the open enrollment appointments come in. That check comes from 3 months of your hard work or more. The rest of the year, rest assured it will be super hard to get anything above the 40 k, which is one of the reasons why majority of the people only last few months. I quit when I realized that this company does not reward hard work, and when my passion for the job went from 10/10 to 1/10 for this reason, but also others. Personally, there is something almost shady and so low-level about any business that does not want to pay their employees what they have earned for their hard work. I also have to hire a lawyer to demand a pay slip to find out if my unused PTO was even paid out, and to ask for my commissions from appointments completed 2 or 3 months ago. The company also refuses to pay me a promised referral bonus that was effective before I left. I could write more, but I will wrap up by saying that I do not have respect for a company who wants to look good on the outside expanding and opening up new centers ( probably to look good for investors ) and its owners living in 12+ million dollars mansions at a cost of underpaying or even not paying their reps that make it happen for them, as well as understaffing their centers, and also overpromising on its services.
