ChenMed reviews

3.1

46% would recommend to a friend

(991 total reviews)
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Christopher Chen

61% approve of CEO

47% positive business outlook

ChenMed has an employee rating of 3.1 out of 5 stars, based on 991 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ChenMed employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

991 reviews
1.0
Feb 4, 2019

Not all its cracked up to be...

Recommend
CEO approval
Business Outlook

Pros

awesome coworkers, patients, and work family.

Cons

The company has values and things that, when interviewing, and hiring make this sound like a phenomenal opportunity. VIP CARE...but what they do not disclose, until after you begin working is...VIP care within reason, they load your schedule 20+ daily (even though your hired for a different number 12-16, check LinkedIN as well, they published the amount to work per day), you have to see all your own walkins, as well as walkins for other providers if they are busy...MOST days without lunch, mandatory meetings EVERY WEDNESDAY, patients scheduled at 730 DAILY, but most nurses don't come in til 8am, and you're patients sit and wait to be brought back. mandatory 5 minute huddles that last 12-15 minutes, still while your patients who are on time are still waiting in the lobby. EVERY DAY, and before EVERY MEETING you have to recite the values, mission etc, but honestly i felt awkward even reciting this, because to say and to do are 2 completely different things. any encounter with management, its related to numbers, how bad you're doing, and why haven't you done this or this or this to get more reimbursement. BIGGEST nurse/ma turnover rate I've ever seen. Constantly under the microscope. you can only prescribe "cost effective" medications, AKA, older meds. your NPI gets pulled withing the HMO plans and shows what you prescribe to the patients, them management wants to know why theyre on the medicatons and why you wrote it--you have no judgement on your own. Then when you can finally justify this one month, they send the same email the next month, and want to know why again. Overall, a big disappointment. The offers and pay are amazing, however, what you have to do to get and sustain these are not okay. Almost every provider in our office is over worked, on the verge leaving, or so unhappy. These concerns are brought up, but constantly being told to provider VIP care--but most days you have NO TIME to provider any type of care, yet alone VIP. you get 20 minutes per patient, but after the patient is finally roomed and avaialble to be seen, their "20 minute" appt slot was over 15 minutes ago. Appointment times? who needs them. you can show up whenever you'd like and STILL BE SEEN. you can be late and no show multiple times, and still be seen. If you're and hour late? you get placed as a walk in, and you have to give up your lunch to see the patients. there honestly is no work life balance. you're also constantly told to "minimize documentation" due to "never having a lawsuit within the company" but all of your patients are very sick and in need, that minimal documentation does a disservice to them. Referrals to specialists??? Every appointment with every patient, late or not, begins with "you never did this referral, no one told me, i didn't get authroizations, i have to cancel my specialist appointments 4 times, and finally i got the okay to go." you constantly have to put out fires, you constantly have to justify why your patients need specialist care, certain medications, etc. always on the chopping block. and lord knows, be prepared for an indept discussion if your patient has to go to the hospital. this is a "minor" list, it could continue on and on, but not worth it, this gives you the gist of it. Also when/if you do take employment. GET EVERYTHING IN WRITING, and make sure that these things are placed into your contracts. a lot of back and forth, as well as nit-picking to what the term "provider" means. if you're promised something, make sure you have it in print.

1.0
Jan 23, 2019
Recommend
CEO approval
Business Outlook

Pros

Offers a competitive salary starting out

Cons

Company is staffed with employees with very little idea how to run a successful business. Big ideas with unrealistic expectations on how to execute these ideas are habitually thrown around. Very little consistenty and plans die when someone else comes up with the next big thing. Most disturbing is the company turning a blind eye to sexual and workplace harassment. The Talent Acquisition area allows one male recruiter employee to make harassing, demeaning and inappropriate comments toward women every day. His behavior is on display for everyone to witness and the company does nothing about it. Could not take this environment any more.

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ChenMed Response
7y
To Former Employee, As an HR Executive here at ChenMed, I can attest that we take allegations of harassment very seriously and have zero tolerance for the type of behavior that you have described. We have easy to use and readily available tools that one can report misconduct, and all reviews are conducted with the utmost seriousness and urgency. All reports of misconduct are completely and thoroughly investigated to determine the validity of the allegations, so we can take appropriate action when applicable. Even though you are a former employee, we request that you to please contact our compliance hotline or email me or our Employee Relations team at EmployeeRelations@chenmed.com so we can speak directly about your concerns and gather the necessary details to address this matter swiftly and thoroughly. To your other feedback, ChenMed is indeed a dynamic environment and due to our rapid expansion, decisions sometimes need to be made, based on a multitude of factors, which require us to pivot from previous approaches and priorities. Being agile will continue to allow us to revolutionize healthcare and serve some of the neediest populations in America. We can assure you these decisions and pivots are made with consideration of both their short and long-term implications, with a focus on delivering our mission to honor seniors with affordable VIP care that delivers better health.
1.0
Dec 14, 2018

brutal

Recommend
CEO approval
Business Outlook

Pros

Good philosophy of caring for underserved patients. However methods of achieving this are sometimes questionable and include limiting medication options, limiting access to specialists, and limiting ER and hospital access.

Cons

Don't care for their own staff. Expectations are impossible to meet or, if you do meet them, they constantly raise them. The location I worked in expect physicians to see 25 patients per day, answer numerous phone calls and take any unscheduled walk-ins. These are the sickest and most complicated patients I have ever worked with in my 25+ year career. We also had limited working restrooms for many months- really a safety and health issue.

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