Is Choice Hotels a good company to work for?

Choice Hotels has an overall rating of 3.4 out of 5, based on over 1,235 reviews left anonymously by employees. This rating has increased by 8% over the last 12 months. 61% of employees would recommend working at Choice Hotels to a friend and 44% have a positive outlook for the business. The best reviews about Choice Hotels have been left by employees working as Intern , General Manager and Front Desk Manager .

Does Choice Hotels pay their employees well?

According to anonymously submitted Glassdoor reviews, Choice Hotels employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Choice Hotels. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Choice Hotels?

61% of Choice Hotels employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Choice Hotels 3.1 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Choice Hotels?

Front Desk Agent (67) , General Manager (33) , Front Desk Receptionist (31) , Night Auditor (27) , Software Engineer (22) , Housekeeper (21) , Director (20) , Manager (20) , Front Desk Clerk (17) , Front Desk Manager (17) , Intern (14) , Night Auditor/Front Desk Agent (12) , Analyst (11) , Project Manager (11) , Revenue Manager (11)

What are the pros of working at Choice Hotels according to real employee reviews?

"Locally work with great people." ((in 74 reviews)); "Good work life balance (depending on the team you're working for)" ((in 46 reviews)); "The people and culture at Choice are great!" ((in 44 reviews)); "Great staff all the time" ((in 21 reviews)); "Friendly work environment." ((in 18 reviews))

What are the cons of working at Choice Hotels according to real employee reviews?

"It takes long time to be full time worker and no benefits" ((in 53 reviews)); "there was bad management." ((in 47 reviews)); "Low pay and no forward opportunity" ((in 42 reviews)); "Low salary compared to other in market" ((in 18 reviews)); "The managers doesn't care about the development of the team/reporting employees." ((in 18 reviews))

What are employees saying about Choice Hotels layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Choice Hotels layoffs and their outlook for job security at Choice Hotels in 2026.

What are the top reviewed Choice Hotels locations?

Rockville , Phoenix , Scottsdale , Silver Spring , Chicago , New York , Denver , Nashville , Bethesda , Atlanta , North Bethesda , Virginia Beach , Omaha , Washington , Houston , Rapid City , Lynchburg , Austin , Indianapolis , Allentown , Pittsburgh , Jacksonville , Minot , Moline , Wytheville , Dumfries , Kansas City , Mesa , Tucson , Norman

Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)

Patrick Pacious

69% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,127 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews

3.0

Jan 13, 2020

Excellent employee training, flexible scheduling

Front desk associate

Recommend

CEO approval

Business Outlook

Pros

CHOICE makes tremendous effort to accommodate customers and they back that effort with significant training for "behind the counter" employees. In my experience, they were extremely flexible with scheduling in light of the 24/7 aspect of the hotel business.

Cons

CHOICE incentives for front desk staff are usually just $1 bonuses for signing up new customers to the members program.

Choice Hotels Response

6y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Glassdoor page of the company that owns the hotel at which you were employed.

5.0

Jan 4, 2020

Great place to work!

Front desk supervisor

Recommend

CEO approval

Business Outlook

Pros

The discount, the meeting new guests everyday and the benefits!

Cons

Some days can be stressful just like any other job!

Choice Hotels Response

6y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Glassdoor page of the company that owns the hotel at which you were employed

4.0

Dec 4, 2019

Hospitality

Director of sales

Recommend

CEO approval

Business Outlook

Pros

Work schedule allowed a lot of flexibility

Cons

Work environment could be very negative. Not open to change or advice to make necessary changes to run smoother organization.

Choice Hotels Response

6y

Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the Glassdoor page of the company that owns the hotel at which you were employed.

Viewing 493 - 495 of 1,127 Reviews

Jobs at Choice Hotels

Front Desk Receptionist

Receptionist-Front Desk

Front Desk 7 am to 3pm

Choice Hotels

Choice Hotels reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Excellent employee training, flexible scheduling

Great place to work!

Hospitality

Jobs at Choice Hotels

Choice Hotels reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Choice Hotels reviews FAQs

Jobs at Choice Hotels