Choice Hotels reviews

3.4

61% would recommend to a friend

(1,127 total reviews)
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Patrick Pacious

69% approve of CEO

44% positive business outlook

Choice Hotels has an employee rating of 3.4 out of 5 stars, based on 1,127 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Choice Hotels employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
5.0
Mar 17, 2017

Loved working here

Recommend
CEO approval
Business Outlook

Pros

The system is easy to learn. The people I worked with I got along with so well and I think that was the main thing that made working here so fun. My GM did a great job of making everyone feel part of a team.

Cons

Nothing at all really. But since I have to put some cons down I will say at times it will get so busy that it may seem overwhelming at first but it gets easier with practice and more experienced. Also on occasion you'll handle angry customers but you have to learn to keep your cool!

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Choice Hotels Response
9y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchised under its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.
4.0
Mar 16, 2017

sales agent

Recommend
CEO approval
Business Outlook

Pros

beacause the customer always ask for a services that we know how to do it.

Cons

there is no negative side from to work with the company, because the service in choice is the best

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Choice Hotels Response
8y
Thank you for providing your feedback regarding your employment experience at one of our franchised hotels. As a franchisor, Choice Hotels International does not own or operate hotels franchisedunder its brands and the hotel staff are employed by the independent owner of the hotel. We recommend that you provide your feedback on the applicable brand site on Glassdoor (e.g., Comfort Inn, Quality Inn, etc.) and identify the particular hotel at which you were employed.
1.0
Mar 14, 2017

Unstable Work Environment

Recommend
CEO approval
Business Outlook

Pros

I cannot think of any.

Cons

Bias, prejudice and no diversity.

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Choice Hotels Response
9y
Thank you for taking the time to provide your review. As a current employee, we encourage you to reach out to your HR business partner to discuss your concerns as we are here to help you. At Choice we're committed to inclusion and diversity, and we strive to foster an environment where all of employees feel welcome, wanted and respected. At Choice, when it comes to embracing diversity, we don’t just “talk the talk, we walk the walk”. Our employees are encouraged to participate in Choice sponsored networks and resource groups that foster career development, networking opportunities, mentoring, and promote cultural awareness. Some examples include our Diversity Advisory Council, Women's Business Alliance, Choice PRIDE, CHAARGE Employee Resource Group (Choice Hotels African American Resource Group for Employees), VALOR (Veterans Are Loyal Organization Resources), CYPA (Choice Young Professionals Alliance), Adelante Hispanic Alliance, Enable (Awareness, Access, Advantages & Advocacy for All Abilities) and Choice Noodle Group. For more information, please visit: http://careers.choicehotels.com/who-we-are/inclusion.html Choice strictly prohibits discrimination in the workplace based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other factor protected by applicable law. If you are aware of anyone that has violated this policy you should immediately report the incident by one of the following means: Filing a complaint with your manager/supervisor, contact your HR business partner, or report it via the Compliance Hotline (number available via ChoiceCentral).
Viewing 712 - 714 of 1,127 Reviews

Glassdoor has 1,235 Choice Hotels reviews submitted anonymously by Choice Hotels employees. Read employee reviews and ratings on Glassdoor to decide if Choice Hotels is right for you.