Pros
Benefits were the only good reason to be there.
Cons
They say training is intense, but even with that intense training, it isn't enough. Every call is different, and if you're a newbie, don't expect there to be people around that can help if you have a question. If you do ask too many questions, managers get irritated with you. Supervisors don't want to take calls from customers requesting supervisors. $10/hr is not enough for the stress during the summer and winter. Every customer thinks they are the only ones without A/C and heat. Customer service agents are verbally abused on a daily basis by customers. They can cuss you out and call you every name under the sun and you have to take it. Disconnecting a call is cause for immediate termination. On the flip side of that, I can understand why the customers are that angry and take it out on the customer service agents. These are the worst home warranties I've ever seen. The customers get screwed and the customer service agents have to lie to the them so they don't realize it. Of course they do realize it and the cycle continues.