Cintas reviews

3.6

63% would recommend to a friend

(6,555 total reviews)
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Todd M. Schneider

82% approve of CEO

69% positive business outlook

Cintas has an employee rating of 3.6 out of 5 stars, based on 6,555 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cintas employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.5 stars).

Reviews by job title

7K reviews
2.0
Jul 7, 2009
Recommend
CEO approval
Business Outlook

Pros

-Decent starting salary -Benefits effective sooner than most positions -Corporate credit card for gas -Weekly paycheck -Flexible hours, not a lot of in-office time

Cons

-Management is a 'good 'ol boys club' so it is nearly impossible to out someone who is a manager, no matter how incompetent they are -Unfounded favoritism, directed toward sales reps who kiss the most butt. Management encourages brown-nosing and directs favoritism toward reps that are well below their sales quota, as long as they continue to kiss up. -2 words: UNORGANIZED SYSTEMS! Most of the departments do not work well together, almost 100% of the time it feels like we're fighting an internal battle against our own team and co-workers. A lot of issues fall back onto the sales department because other departments do not want to take responsiblity for their own shortcomings. It seems like the motto is 'salespeople make the most money so they should eat the most crap'. - Micromanagement is OUT. OF. CONTROL. During my interview process, I answered a question about why I left a previous position with the answer "I made my quota every month for 3 consecutive years, but continued to be micromanaged, which is extremely frustrating and time consuming". The interviewer proceeded to tell me that if I accepted the position with Cintas, I would not be faced with the same issue. This was a bold faced lie. I continue to make my quota week after week and am micromanaged as if I am a total slacker. EXTREMELY frustrating. -Too much 'pass the buck'. It is never anyones fault that something happened, or that their job wasn't done properly, it is always someone elses fault. This never ceases to amaze me, despite hearing this whiny fingerpointing excuse day after day, week after week. -If you speak out about any of the above, your hand is slapped for being 'negative' even though it is actually being REALISTIC. -Management partners sit in their office all day managing the ridiculous amount of reporting salespeople spend half of their week turning in, then when your manager does come on a sales call they are completely cocky and worthless.

3.0
Jul 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Money is great. All I have to do is find ways to take it from my customers pockets and put it into Cintas's (mine)

Cons

Tough on your mind if you have any morals / ethics. The idea of ripping off churches and small family run businesses because they typically have poor accounting / oversight of their books. Made it tough to sleep at first, trained to think that if they dont take the time to think about what they are paying, then its too bad for them.

3.0
Jun 23, 2009
Recommend
CEO approval
Business Outlook

Pros

Overall the company is stable - economic lulls aren't met with widespread layoffs. You have a level of autonomy as far as what time you start your day and how you organize your deliveries and customer interaction. With the right manager you are encouraged to make front line decisions on a lot of things. There is no "I have to take this to my manager for approval" - you handle customer issues on the spot, and the better you are at selling yourself and your company, the more successful you will be. You can go days, even weeks sometimes, without having to answer to a manager at all. There is a concerted effort to make the company fun and playful in nature - by and large the people that work for the company are amazing. I met a lot of good friends at the company over the years, people that I have continued to keep touch with, who still work there, and who have moved on.

Cons

There is no union. Your salary and commission structure may be changed at a whim, and your options are basically to either threaten to quit or just take the pay cut. The program that the sales reps sell is not the same as what you are asked to do by management in the service department. Example: Sales reps key on excessive replacement charges from competitors, and state that Cintas doesn't do such a thing. As a SSR, you are asked to charge the customer 20% of their revenue for replacement on every invoice to meet your job performance. The downside of all the autonomy you get is the level of responsibility you have - sometimes the hours are very long when your goal is to have every customer very satisfied. If you are unhappy, things will quickly grow very uncomfortable for you there - people are expected to always maintain a positive outlook regardless of what your situation is.

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