Citi Client Support Associate reviews

3.6

63% would recommend to a friend

(471 total reviews)
avatar

Jane Fraser

62% approve of CEO

46% positive business outlook

Client Support Associate employees have rated Citi with 3.6 out of 5 stars, based on 471 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Financial Services industry (3.7 stars).

Reviews by job title

471 reviews
3.0
Aug 14, 2025
Recommend
CEO approval
Business Outlook

Pros

They have great benefits, and you get to work from home with certain positions. Certain locations will have schedules available for you to choose from but mostly afternoon/night work from my experience.

Cons

The expectations they set for their employees can be very overwhelming and if you don’t meet the goal, they set for you which is based off of some aspects that you can’t control you will be written up and potentially fired. Their favorite motto is “the C in Citi means change “ because once you get something down, they will immediately change it. Also, there is no job security not even for management positions.

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