Is Citi a good company to work for as a Customer Service?

Customer Service professionals working at Citi have rated their employer with 3.5 out of 5 stars in 54 Glassdoor reviews. This is a lower than average score with the overall rating of Citi employees being 3.6 out of 5 stars. Search open Customer Service Jobs at Citi now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Citi .

Does Citi pay Customer Service employees well?

Customer Service professionals rate their compensation and benefits at Citi with 3.3 out of 5 stars based on 54 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Customer Service salaries at Citi.

What are the top reviewed jobs at Citi?

Vice President (1989) , Analyst (1324) , Assistant Vice President (890) , Business Analyst (594) , Senior Vice President (540) , Manager (525) , Director (506) , Assistant Manager (476) , Customer Service Representative (434) , Officer (427) , Personal Banker (394) , Software Engineer (364) , Project Manager (355) , Intern (348) , Financial Analyst (335)

What are the pros of working at Citi according to real employee reviews?

"Benefits are good and to some extent if manage well the work balance can be good too." ((in 2780 reviews)); "Work life balance is good but it all depends on where you work and at your managers discretion." ((in 2245 reviews)); "The people are great and genuinely helpful and willing to contribute to your development as an analyst." ((in 2000 reviews)); "The pay is good and the facilties we are provided with are also good enough." ((in 1740 reviews)); "Good salary if you are new joinee compared to the ones working there for past 10 years." ((in 1289 reviews))

What are the cons of working at Citi according to real employee reviews?

"The management was poor Very bureaucratic system with poor communication within management vertices and across teams" ((in 1301 reviews)); "(in 902 reviews) Sometimes the work can be long hours and stressful depending on which departments you are in" ((in 817 reviews)); "It's January and we got the news about why are bonuses are low because of the Consent Order from the U.S. Government." ((in 711 reviews)); "1. Managers in certain pockets can be bad or inexperienced" ((in 709 reviews)); "working late hours and weekend shifts; unreachable goals;" ((in 590 reviews))

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Citi

Citi Customer Service reviews

3.5

77% would recommend to a friend

(54 total reviews)

Jane Fraser

90% approve of CEO

81% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.3

Compensation and benefits

3.3

Career opportunities

3.1

Culture & values

3.1

Senior management

2.5

Work/Life balance

Customer Service In Service employees have rated Citi with 3.5 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Customer Service In Service professionals have a good working experience there. Citi is rated in line with the average (within 1 standard deviation) by Customer Service In Service professionals compared to other employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

54 reviews

1.0

Jan 19, 2018

Training was miserable because the trainer had favorites and was snobby. Didn't care if favor ites caused distractions

Customer service

Recommend

CEO approval

Business Outlook

Pros

You get benefits, andvtgey have a daycare. They support family life.

Cons

Favorites and some people were snobby. Training was miserable bc of both of those reasons.

5.0

Oct 18, 2017

Perfect place to work

Customer service

Recommend

CEO approval

Business Outlook

Pros

Good place to work: multicultural, good salaries, work/life balance

Cons

Difficulties to get promoted, prefer Irish people

2.0

Aug 2, 2017

Worst job I ever had

Customer service

Recommend

CEO approval

Business Outlook

Pros

fair pay, great benefits and cafeteria

Cons

Loud and cramped call center, no personal space. Very immature workers especially the trainers. "unit managers" don't even leave their desks, they just do the numbers. Angry customers because their technology is so bad people can't even log in or register their cards online. CSR's are not trained for all the stuff you have to know. They outsource a lot of the departments overseas and there's a high turn over. Stressful job that is not worth losing your health over.

Viewing 40 - 42 of 54 Reviews

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Citi

Citi Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Training was miserable because the trainer had favorites and was snobby. Didn't care if favor ites caused distractions

Perfect place to work

Worst job I ever had

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