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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Jun 26, 2018

      Possibly the most toxic environment you will ever find.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a paycheck. Upper management has done all it could to destroy morale, and they have succeeded. Congratulations, the days of RBS are still with us

      Cons

      Downsizing. I had part time employees who started in November, 2016, replacing full time colleagues, who were laid off in a year. Horrible structure

      1.0
      May 29, 2017

      Shady

      Risk manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary and benefits weren't bad

      Cons

      Crooked management, need to butt kiss management to get anywhere, no one lets you know about any back history about projects, throw you in and is expected to know everything about a project you have never seen and was just told you were on literally 5 mins earlier. You are setup to fail. Many laid off but bring in cheaper help with no clue.

      5.0
      Feb 10, 2017

      Really Great Place to Work!

      Program manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is very employee centric -- great benefits, fair pay, and a very respectful work environment. Citizens has afforded me many different opportunities to grow my skills and hold various positions. It's a friendly and oftentimes fun environment where coworkers are always willing to lend a hand.

      Cons

      Pay is not top of market, but it is fair.

      Viewing 28 - 30 of 4,787 Reviews
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      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.