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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Nov 14, 2016

      Universal Banker

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      great company, a detailed training program for newcomers, great coworkers, A lot of PTO from the start, a great management team, a wide range of benefits some of which are great, you get to learn the various aspects of banking: customer service, teller line, sales and referrals

      Cons

      It is a sales job with unrealistic goals, incentive plan is attractive but misleading: many stars have to align in order get your incentive / bonus (new checking accounts, new to money goals, branch customer experience score.) As a result, employees are pretty demotivated and there is high turnover. You pay a lot for Cigna medical insurance with Express Scripts, and then you pay a lot for services after. 401K has low 4% company contribution

      1.0
      Oct 20, 2016

      Licensed Banker

      Licensed personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      A nice place to start, good practice modules, extra income with sales bonus up to 4000 a year and good medical benefits.

      Cons

      Lack of team work, under appreciation, micromanagement and toxic environment due to most employees being negative. Sometimes you don't think as a banker due to long working hours and work load will break your back.

      2.0
      Jul 26, 2016

      Slowly worsening

      Licensed banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      In comparison to other financial institutions, Citizens seems to pay better for the entry-level positions. For In-store employees, there are none. But for the traditional bankers, the hours and recognized holidays off are a nice.

      Cons

      Upper management fails to see the value in their employees. There is high turnover so often branches are almost always understaffed and it is the employee who are penalized for it (by poor customer satisfaction ratings or fail to produce the absurdly, high sales goal) making the work not worth the reward. False hopes about uncapped bonus potential.

      Viewing 31 - 33 of 4,787 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.