Citizens reviews

With the elimination of the Premier Advisory program. WCC have become entry level call center employees, that are required to call from 9am to 5pm. No more building relationships with clients. No more branch partnerships, No more colleague partnerships with the financial advisors. It's all been taken away, with the results it is near impossible to get any incentive anymore and you are left feeling alone. If for some reason you do have a sale, the bank will find every way possible to not pay you for the hard work you did. Leadership only cares about widgets now as sales are non existent due to calling clients that do not pick up or fit within wealth. The bank has lost almost all their top and most experienced advisors including their top management colleagues due to these changes. Those that are left, are all considering leaving. Citizens truly has lost its vision and because of this change their clients will end up suffering.

VERY unstable/inconsistent performance bonuses, extremely political, nepotistic, non-performance-driven sales culture. Sales goals constantly change. Bad portfolio balancing amongst peers. No focus on customer-centricity. Company preaches transparency, but is truly Orwellian in how senior management operates. Senior management has no vision + expertise: they are industry followers, not leaders. This is not a place for the young and hungry: it is a place for the “big bank burnouts” and ‘Hotel California’ career types: you can check out, but you can never leave! Better for your career as a salesperson to manage up to bosses versus hit performance goals and drive shareholder value!