Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,067 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (189) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (47) , Financial Advisor (43) , Manager (42)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 451 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Good Work life balance for employees" ((in 174 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 143 reviews)); "good training was present wihtin the company" ((in 98 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Management is hired in without ANY banking experience resulting in poor management." ((in 197 reviews)); "Poor upper management and disorganized retail structure." ((in 130 reviews)); "You must get a good manager and department to succeed." ((in 124 reviews)); "Long Hours (In Store Branch)" ((in 57 reviews)); "No bonus below Vice President" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What Citizens locations have received the highest employee ratings?

Tarrytown , Tampa , Los Angeles , Jacksonville , Marlton , Natick , Charlotte , Atlanta , Dallas , Columbus

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Citizens

Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

4.0

Apr 1, 2026

Good place to work, but bottom line matters

Quality engineer

Recommend

CEO approval

Business Outlook

Pros

Good Place to work if you fall into the right team.

Cons

Things can get tricky when the bottom line comes into play.

5.0

Mar 31, 2026

A Truly Supportive Workplace

Retail operations advisor

Recommend

CEO approval

Business Outlook

Pros

I work in a truly supportive, family‑like environment where managers actively help you identify and develop your career path, and leadership consistently encourages growth and listens to your goals. Citizens is also a company that welcomes employees back after time away—after being out for 17 years to raise my children, I returned and felt valued immediately. The culture is rooted in teamwork, encouragement, and genuine care. I genuinely love working here.

Cons

Communication and changes can occasionally move slowly, which is typical in a big organization.

5.0

Mar 28, 2026

Great culture with slow decision-making processes

Product manager

Recommend

CEO approval

Business Outlook

Pros

Excellent culture and opportunity for growth!

Cons

Things can sometimes take a long time.

Viewing 34 - 36 of 4,787 Reviews

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Jobs at Citizens