Citizens reviews

As a banker you’re expected to squeeze every penny out from dry rock while being relegated to never ending damage control, maintenance, fraud disputes, debit card printing, wires. The whole thing often felt like a clown show. Pay is well under median wages. Much talk about customer satisfaction but sales is all that matters. Unrealistic sales goals for many branches. They took away or lowered many of the sales credit categories making it much more difficult to reach goals. To top it off, a 30% increase in goals for the new quarter is a ridiculous jump, especially when the previous goals were already too ambitious. Management is tone-deaf, high pressure of being fired if you don’t reach their aspirational goals. Pressure to send Financial Adviser daily referrals. If you don’t want to send garbage leads, good luck… Departments tend to function as stand-alone units without much communication or integration, support is poorly thought out. Very frustrating and time consuming when you need help with an issue. The customer review system is ridiculous, you will be penalized for negative reviews that have nothing to do with you and everything to do with bank policies and procedures. No ability to remove those.

Communication amongst internal departments can be a struggle at times but even this is known to leadership and currently being addressed.