Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
4.0
Mar 25, 2026

Great Place to work!

Recommend
CEO approval
Business Outlook

Pros

Great culture and group of people. Supportive and flexible. Fosters an environment where it's ok to question the status quo.

Cons

Data infrastructure needs some help.

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

I came to CFG about 3 years ago and will probably never leave based on how I have been treated compared to previous companies. Prior to working at CFG I worked for New York Life Insurance Company and JPMorgan Chase where you are just a number. At JPMC I was a top performer but was never recognized for my contributions. At JPMC I went for a promotion which they denied and then offered me 1 week after I put in my 2 weeks. I have worked in multiple departments at CFG and they make you feel valued. They support career growth opportunities and help you get to where you want to go. CFG pays well and recognizes their employess for the contributions that they make. This year I was recognized in the top 1% of CFG colleagues and have been constantly recognized since starting here which is why I will stay for years to come.

Cons

The systems are a little older but there is always room for improvement in regards to technology and systems. The tech is on point in regard to client interface which is what really matters!

5.0
Mar 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Citizens is a strong organization that truly supports internal growth and career development. There are solid benefits, job stability, and a culture that values integrity, teamwork, and doing what’s right for customers and communities. The people are the biggest strength—dedicated, supportive, and genuinely invested in each other’s success. Work‑life balance is respected more than at many financial institutions.

Cons

Navigating multiple systems and processes can be challenging, and continued modernization would help employees better serve customers and operate more efficiently.

Viewing 40 - 42 of 4,787 Reviews

Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.