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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (1,288 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Ratings by demographic groups

      Reviews by job title

      1K reviews

      Reviews about "Compensation"

      Return to all reviews
      4.0
      Jul 17, 2022

      Nice

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Pay and good hours

      Cons

      The culture can be negative

      avatar
      Citizens Response
      4y
      Thanks for taking the time to leave a review. It's great to hear that you enjoyed your hours during your time here. We wish you the best of luck in your future career endeavors.
      1.0
      Jul 9, 2022

      Horrible Experience!

      Debit card fraud specialist i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid Weekly, Decent Starting Pay Cool Head Manager

      Cons

      "Plastic", 2-Face Jealous Co-workers! Spiteful Vindictive, Fake Asst.Managers! Micro-Management run amuck! Double Standard, Bias Rules that only applied to card fraud reps! Constant TurnOver, Card Fraud Reps constantly request to be transferred to other departments. Rude customers filing duplicate claims about websites they joined, elderly customers filing frivolous fraud claims suffering from dementia! Poor customers overdrawing accounts to zero! THen arguing about overdraft fees?! A lot of stress for not enough money!! Very "treacherous" environment if you ever complain or report any improprieties about the manager to human resources! No job security!!

      avatar
      Citizens Response
      4y
      Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support, and we take this type of concern very seriously. We strongly encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 so that we can further discuss and look into your concerns.
      2.0
      Jul 5, 2022

      stepping stone job

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Generous with time off .

      Cons

      leadership, training , sales bonuses not worth it

      avatar
      Citizens Response
      4y
      Thank you for taking the time to share your feedback. We're glad to hear you're enjoying our PTO benefit, but are sorry to hear you're not completely happy. We take all feedback under consideration and appreciate you sharing your view point with us.
      Viewing 406 - 408 of 1,288 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,081 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.