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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,800 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Aug 10, 2015

      Weekly Unattainable Goals

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation and benefits, training, education, experience

      Cons

      The unattainable goals brought weekly for a community that cannot reach that high week after week. The high driven sales force is brought with high pressure, stress, micro managing, and constant paper work from upper management to ensure your attaining the goals. If the traffic of customers is not in the bank for the potential of sales goals to be met then you are on the phone calling customers at all opportune times to meet whatever goal(s) is needed for the week/quarter.

      2.0
      Aug 8, 2015

      Avoid

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      High pay compared to peers

      Cons

      Little job security. Feel like you're only as good as your last sale. Heavy product pushing. Daily tasks overwhelming and unobtainable. Highly micro managed. Little work/life balance. Environment is high turn over causing burden on dedicated colleagues to constantly pull the weight of others.

      1.0
      Aug 7, 2015

      Sell, sell, sell some more and whatever you sell it won't be good enough.

      Universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits. Colleagues. Paid vacation. You will learn how to handle money and bank operations that could be a valuble resume builder.

      Cons

      The sales goals are unrealistic. I worked there over a year and only made about an extra $1000 in commission. Your job is threatened every other day by the managers/regional managers if you don't have sales. The bankers are universal, meaning 99% of your day is actually spent on the teller line while the majority of people are just coming to the bank to deposit or withdraw money. Your day is filled with business deposits, customer complaints, and the branch phone ringing off the hook with issues and complaints. Management can make or break you. I worked with management who did nothing in regards to sales while simply sitting in the office and doing nothing and management who actually helps, cares, and attempts to sell.

      Viewing 4126 - 4128 of 4,800 Reviews
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      Glassdoor has 5,081 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.