Citizens reviews

3.8

72% would recommend to a friend

(4,798 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Jun 30, 2015

Sr Teller

Recommend
CEO approval
Business Outlook

Pros

It is a job close to home and I love talking to the customers and helping them in any way I can.

Cons

The bank only looks at the number of sales get can get from the customer. They say they say the customer is the number one priority. I tend to not agree with that. All they look at is how many accounts you get and how many products you can cross sell to the customer in front of you. Yes banks do need new customers but it can go to extreme. Every time a customer comes to the bank to make a deposit etc., they don't want to hear Hello Mrs. Smith we have a new credit card offer or I see you don't have a savings with us, would you like to open one today. The customers likes the personal touch of being greeted wit h Good Morning Mrs. Smith and how are you today. Offering and telling them about a new product they may be interested is okay but you got to make them feel than they are a sales point.

1.0
Jun 30, 2015

Horrible

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Honestly, I can not think of one pro.

Cons

Managerment is horrible. Management micro manages. Forces your moral standards to meet sales goal and expectations that are unrealistic. They threaten you with the loss of your job if you dont make sales goals. High in stress, low in pay. You work a lot of ten hour shifts and every weekend. There is no work life balance.

2.0
Jun 29, 2015

Branch Manager

Recommend
CEO approval
Business Outlook

Pros

Generous pto allowance, good products to offer, great colleagues

Cons

Low morale in branches due to rolling red, which is a new policy where employees are written up if they don't meet their investment goal. Too many call nights and trackers. Turnover is continuing to rise as lousy policies get rolled out. They'll literally tell you what to say to your customers with daily roll plays through the computer.

Viewing 4165 - 4167 of 4,798 Reviews

Glassdoor has 5,079 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.