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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,798 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,798 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      2.0
      Jun 29, 2015

      Project Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Location easily accessible from southern RI and western Conn. 401k matching by Citizens is 6% annually (down from 9% over last three years.)

      Cons

      Salary. Benefits are eroding on an annual basis. Physical workspace has been reduced to a 60 inch desk in an open environment. Building population increased by 50% with no change in number of restrooms.

      4.0
      Jun 29, 2015

      Great Entry-level Job to Banking

      Senior universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very laid-back compared to other banks (so I've been told from colleagues who worked at previous banks before Citizens). Almost ever manager I've had (I've had 5 managers in my two years there [see below]) has been great in terms of engagement level. Every regional manager I've ever worked with has been great as well, and they all seem pretty willing to help promote anybody who is willing to put in the effort. If you can negotiate it properly, the pay is great as an entry level job (disclaimer: I did have prior sales experience at Best Buy for 3 years, which is a company that I know Citizens loves hiring from as I have 10 other friends who work here from BBY). They are also willing to walk you through the whole way, as they did with me (having absolutely zero banking experience).

      Cons

      There is a lot of turnover, especially in the in-store branches which ruins team atmosphere and makes customers angry. I would say the job (Universal Banker) is very sales-driven, being asked on how your sales are doing all throughout the day. Working in an in-store branch, I don't find the work-life balance to be as convenient when compared to other banks, but it's significantly better when compared to most other entry-level jobs.

      2.0
      Jun 28, 2015

      Assistant Branch Manager

      Assistant branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Customers are friendly and like the bank products, services and convenience

      Cons

      Micromanaged by too many conference calls, emails and trackers. Expectations are threatened by write ups. Busy branches with understaffed expectations.

      Viewing 4168 - 4170 of 4,798 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,079 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.