Citizens reviews

3.8

73% would recommend to a friend

(4,791 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Aug 11, 2014
Recommend
CEO approval
Business Outlook

Pros

Some managers are good/respect you.

Cons

Salary, benefits (being taken away each year), culture, no advancement opportunities. Benefits are cut back each year, merit-based pay increases are not given most years, if a manager wants to hire you internally for a new role they will have to drop the title of the position if there is too big a gap between what you make and what the position was initially posted for. HR makes that determination. So, you are expected to do the work originally posted, but you are paid a lot less for it. Basically, if you are too good at your job and someone recognizes that and wants to hire you for something much better, you get underpaid for the new role. Then you are told you should be grateful for the opportunity. For performance reviews, you are graded on a bell-curve against your team. HR denies this if you ask them but management has confirmed this since I started working here. In short, you are used and told to shut up. I will never recommend anyone apply to this company unless you need experience...you will be treated accordingly. For experienced professionals, stay away. Anytime someone talented arrives, they leave soon after.

1.0
Aug 6, 2014
Recommend
CEO approval
Business Outlook

Pros

Great co-workers for the most part, benefits package is decent. Expense reimbursement used to be nice...

Cons

Lo-tech, counter-productive, penny-pinchers who have no clear values or mission statement.

4.0
Aug 3, 2014
Recommend
CEO approval
Business Outlook

Pros

I always enjoyed the people I worked with. I was pretty satisfied with my pay and my time off.

Cons

I know some people who didn't have as good a relationship with their managers and coworkers as I did. It is also a very intense sales environment. You are expected to try and sell a product to every customer you help.

Viewing 4414 - 4416 of 4,791 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.