Citizens reviews

I've been gone for 2 years now, and from what I understand, there have been changes for the better. But, during my employment, the sales goals and treatment for smaller branches in rural and suburban areas was really rough, nearly impossible to attain. Bonus scales looked great on paper, but couldn't be reached, even for the most competitive over-achievers. Products and services were not as attractive as competitors. Changes from Upper Level Management were constantly being implemented without careful consideration or preparation. It was always painfully obvious how quickly and whimsically decisions were made, and the front line at the branches constantly looked like the fools, and had to take a lot of abuse from disgruntled customers over it.

NY had its own identity from the rest of the company. This was clear in their lack of success with the instore branches. There were regional managers who belittled and talked down to staff. They were employees who were from Charter One and essentially kept it Charter One. Nobody in NY could figure it out but it was the reason for high turnover rate