Citizens reviews

3.8

73% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Dec 20, 2013

Acquisition

Recommend
CEO approval
Business Outlook

Pros

Work life balance, pay, peers

Cons

Antiquated systems, people, corporate mentality

4.0
Dec 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Overall, my experience at Charter One has been great. There is a strong culture of treating everyone with respect. As a part-time colleague the benefits provided to me have been very generous. I receive education assistance to help obtain my bachelor's degree, multiple weeks of PTO, complementary bank services, large incentive bonuses, and the list goes on. Another great thing is that we are constantly recruiting the most talented employees from our competition.

Cons

One big problem is that our technology is often lagging with the times. They have neglected updating a lot of it, and they are finally making big changes at a rapid pace. This puts added strain on us as employees, because we often have to jump through a lot of hoops to get simple tasks done. Another annoying issue is that the company has also neglected to update a lot of branch decor and facades. A lot of our branches look like they haven't been touched up since the 90's.

2.0
Dec 18, 2013
Recommend
CEO approval
Business Outlook

Pros

Decent compensation and PTO time.

Cons

It doesn't matter to them how long you've worked for the company or how many hours you're supposed to work. They will tell you at 4 that you're working until 7 because a zero day in checking accounts is "unacceptable". I've work for the company for 9 years and always have met my sales goals yet was told by my regional manager that I'm easily replaceable because I need to pick my child up ONCE a week before 5....and I'm part time!

Viewing 4525 - 4527 of 4,790 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.