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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      73% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Dec 17, 2013

      A good bank with big hurdles.

      In store banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits package, ability to move up or around, lots of support from back office staff in various departments. Citizens is a good bank to work for. However, there have been a lot of top level changes which has lead to some uncertainty.

      Cons

      Compensation is lower than industry average (simply based on my own research), managers are promoted based on selling - which can lead to great sales people making poor regional managers. There has been a lot of turnover lately and it seems like the Massachusetts area is in flux.

      2.0
      Dec 13, 2013

      Good Company - But Stuck in 3 to 4 Years of Sr. Mng Turn over that is stunting their Growth

      Principal architect, vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good People to work with Good amount of Vacation time A lot of remote/work from home opportunities

      Cons

      IT System Landscape is very dated 20+Years old in some cases. This makes implementing change a Challenge. Recent Out Sourcing of work to Accenture has failed and left the remaining FTE and Contractors stretched very thin and over worked. It also exposed CFG to a large Gap of SME knowledge as many of the systems are not documented. High Contractor to FTE Ratio makes delivering any change at least 2 times more expensive. Constant Turn over in Sr. Mng and Direction. RBS and the UK government have Stunted their ability to direct change. Recent IPO announcements an cuts in 2104 pressure are beginning to drive Sr. Talent out of the organization.

      Viewing 4528 - 4530 of 4,790 Reviews
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      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.