Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Dec 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits are really good, and colleagues are friendly

Cons

Sales, sales, sales, and more sales. This company only cares about numbers and not their employees. I have bent over backwards for this company and even given up family time to work extra hours to help cover other locations and didn't even get so much as a thank you. They constantly change their incentive program to make it nearly impossible to achieve goals. They are pretty much setting their employees up for failure.

2.0
Nov 23, 2013

Unappreciative of the little people

Recommend
CEO approval
Business Outlook

Pros

There are not many perks of working here. The people you work with are as good as it's going to get. They like their customers more than their employees.

Cons

High turn over rates, ridiculous sales goals, customer service is shoved in your face and the survey customer take are unrealistic. Don't know how to keep employees happy.

Viewing 4534 - 4536 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.