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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      4.0
      May 29, 2013

      Not so bad

      Assistant branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, room for advancement, friendly co-workers

      Cons

      No room for errors! High turnover due to errors which ends up having the wrong people in high positions.

      2.0
      May 29, 2013

      Management Needs to "Walk the Talk"

      Communications manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, flex schedules in many areas. Employees take pride in community outreach efforts. Good collaboration and cross-department collaboration in many areas.

      Cons

      As elsewhere, continual change and restructuring has created a climate of unease. Most frustrating thing is that the values and mission, which are clearly communicated, seem to be mostly "lip service" in some many areas. Transparency is a term used constantly, but the atmosphere is not truly open for employees to honestly express their true opinions (without recourse) in the multitude of surveys and meetings where feedback is sought. Employees are often set up for failure by being moved (without discussion) into roles to fit business purposes, not taking into account the skills, talents and interest.

      2.0
      May 10, 2013

      What a nightmare

      Verkäufer / bauleiter
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great co-workers -ok time off -ok incentive

      Cons

      -Management has such a disconnect with branches. They think that their approach to sales is going to work, what jerks. They need to get their act together, because their sales routines don't work for a happy customer experience. What the hell happened to the "CREDO"

      Viewing 4576 - 4578 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.