Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      2.0
      Feb 15, 2013

      Good pay and benefits, but difficult sales culture and lack of respect for the customer.

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, amazing vacation time, and good pay. Loyalty is rewarded by upper management, and if you do your job well and hit goals, the work is very rewarding.

      Cons

      The "do anything to get sales" attitude. I was forced to do a lot of shady deals and sacrifice the best thing for the customer in order to hit sales goals. Anything was deemed acceptable in order to achieve the sales goal. Branch Managers have the attitude that they don't need to show up for work because they are salaried. Some Branch Managers were constantly late, always left early, and took excessive personal days and vacation days, all with no repercussions.

      3.0
      Feb 5, 2013

      UK Control

      Human resources
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working relationships with peers and team can be rewarding. Vacation time is unlike anything I have seen elsewhere. Benefits are ok.

      Cons

      Under such UK control it is hard to do your job effectively or to have any original thoughts. Understand the current ownership structure and the control that requires but in order to effectively run the business there needs to be more flexibility.

      3.0
      Feb 2, 2013

      Long time employee and have held many positions.

      Bank teller
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunities in branches for new hires. You can quickly advance to management positions within a few years.

      Cons

      Must move around to get promoted. Need to be flexible which is fine but hard to get used to constant changes in market.

      Viewing 4591 - 4593 of 4,790 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.