Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Jan 22, 2013
Recommend
CEO approval
Business Outlook

Pros

-Citizens is one of the top banks that offers attractive home equity line of credit rates -AWESOME PEOPLE. You will meet some truly great employees and customers at this job -Great work/life balance- very flexible schedule -Will learn great sales techniques that will look great on a resume -Help is always available -Career advancement can be quick and easy if you form great relationships with management

Cons

-Horrible pay and commission structure (in my opinion. The work that bankers and managers put in should be far further compensated in order to avoid the high turn over rates that plagues this company and other banks) -Citizens has not had the best track record -Citizens is comparatively horrible next to other banks; I often found myself selling what I truly did not feel passionate about -As many awesome people as there are, there is also a fair share of HORRIBLE PEOPLE!!! -Success in this industry depends on what branch you work at. There truly are branches that are in horrible locations that are unable to do well because of either stiff competition in the area (thus affecting FC goals, checking accounts, loans, etc), or just the fact that they are in the middle of nowhere!

1.0
Jan 22, 2013

Gone down hill over past 5 years!!!

Recommend
CEO approval
Business Outlook

Pros

At this point I have no PROS to report.

Cons

Colleagues are no longer valued as they were under the leadership of Larry Fish. RBS has come in and changed the entire atmosphere of Citizens Bank; for the worst!! Life at Citizens Bank is soley about the numbers now. Of course numbers are important to any organization; but without your valued, dedicated, loyal colleagues you wont make those numbers.

Viewing 4594 - 4596 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.