Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,071 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 74% of employees would recommend working at Citizens to a friend and 65% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

74% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.9 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (55) , Analyst (48) , Financial Advisor (43) , Manager (42)

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

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Citizens

Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Dec 7, 2012

Everything they say about Big Banks is true..

In store banker

Recommend

CEO approval

Business Outlook

Pros

Base pay for In-Stores is competitive.

Cons

Extreme sales pressure, higher payouts of incentive pay is difficult to achieve, no work/life balance. Raises are practically non-existent. Growth opportunity is based on your sales only, not experience or leadership abilities. Onboarding was a nightmare and training is substandard.

2.0

Dec 5, 2012

I was overly micromanaged and there was a lack of communication between management and their staff.

Advanced vault teller

Recommend

CEO approval

Business Outlook

Pros

Three weeks of vacation when you start and they often hire with a sign on bonus. The 401k match is much higher than I have experienced at other financial institutions. Training is readily available for employees looking to advance. The incentive program allows for employees to make a lot of money.

Cons

Every detail of the day has to be documented for management to review. Goals that are set generally are unobtainable. The high turnover rates makes the short staffing a problem and results in angry customers.

3.0

Nov 17, 2012

No commitment to long term employees

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Great benefits and good entry level company to get into the industry

Cons

high sales pressure to advance within company. Very high attrition rate for new employees

Viewing 4603 - 4605 of 4,790 Reviews

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Jobs at Citizens

Senior Appraisal Analyst