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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Nov 16, 2012

      Life as a Retail Banker

      Banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Reasonable pay, good co-workers and tuition reimbursement.

      Cons

      Goals are very aggressive and you are only good as your last sale...

      2.0
      Nov 13, 2012

      Great ideas, poor execution

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture is REALLY trying to improve an old man's industry and turn it exciting to attract newer, or younger and sharper employees. The sales side is not very demanding, not meeting your goals or generally wasting a lot of your time overall is hardly ever punished. Decent benefits and relatively high hourly pay.

      Cons

      expectations are unclear. Company itself is not sure whether they want to focus on sales, or on customer service, and typically folds at the mercy of the customer on the simplest rules. Goals are unrealistic, bonuses are promised and hardly ever attainable. Too many sales are "lost" or found reasons to not give credit for. Too much time spent being a telemarketer.

      3.0
      Nov 6, 2012

      My Experience @ Charter One Bank

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      It could be an amazing place to work. I learned a great deal.

      Cons

      I didn't feel appreciated till I put my notice in.

      Viewing 4606 - 4608 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.