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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,793 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Aug 27, 2012

      Okay

      Bsa
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, benefits, flexibility, salary (if you are able to negotiate well) Past Managers are understanding and caring; can't say the same about Managers hired by RBS team members are approachable

      Cons

      Most IT roles are outsourced/ contracted no loyalty to employees - contractors are hired into FT roles promotions and internal transfers will happen if you know the Manager/ Director or have connections - know people in the right places RBS calls all shots

      1.0
      Aug 23, 2012

      Not colleague friendly at all

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay, PTO is nice, some employees really do generally care but they are the minority.

      Cons

      Sales is the only game at Citizens. It is absolutely a "what have you done for us today" atmosphere. As soon as you have one below average quarter, you go on corrective action. The policies are so subjective they can make them say whatever is the most convenient for them. Have a top of market quarter? You get audited and they find enough to basically pay you nothing. Having been in that position multiple times, it makes one wonder why good employees stay.

      Viewing 4621 - 4623 of 4,793 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.