Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
avatar

Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Mar 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefit package was very good. There are many nice perks for current employees including vredit towards new home purchases, day-care credit, and education credit.

Cons

Other than a few people I worked at in the branch level, there is a very cut throat attitude. I was a top performing manager and was basically forced out of my job because the manager and I did not agree on how sales should be made. She felt that every customer should leave the branch with some sort of new product, regardless if they needed it or not. This was a philosophy shared by upper management as well. There were 2 daily conference calls with the region (14 branches). The morning one was to game plan how you were not only going to "sell" 3-4 checking accounts a day, but also set 10 new appointments for new products. The evening one was to either explain how you met those goals, or try and explain how you didn't and what you would do the next day to not only rebound from that's day's failure, but to make the next day a success. I would not recommend this company to even my worst enemy.

2.0
Mar 9, 2010

Backwards

Recommend
CEO approval
Business Outlook

Pros

Charter One offers a good work life balance and some great not your typical benefits including tuition reimbursement and child care assistance.

Cons

Management does not have to have managing capabilities. Just because someone is a good sales person does not mean that they are a good manager and vice versa.

2.0
Mar 5, 2010
Recommend
CEO approval
Business Outlook

Pros

customers are great and they need your help if you care, there is room to learn and grow but you really have to work hard for it

Cons

Once you work there you realize there are many overpaid managers that are there only because of a resume or because they have just been there for a while, but they do not work hard at all nor deserve the position and furthermore the salary they have. Its offensive that no matter how hard you work the chance that it will take less than 10 yrs to get up to their salary is pretty slim to none. Also there is poor direction and training too often people dont know how to do their job correctly and the correct information is not communicated effectively.

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Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.