Citizens reviews

3.8

74% would recommend to a friend

(4,787 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Oct 21, 2009
Recommend
CEO approval
Business Outlook

Pros

Very little supervision, I can actually say I spent a good 1/4 of my work day either in the bathroom or walking around planning what groceries I was going to buy later in that day.

Cons

Well, after being laid off for a couple of months I stumbled upon this job, which sounded promising over the phone. When I actually started the job, I never felt so degraded. Now I am a college grad, with some good experience behind me, but this job made me feel like a 15 year old high school drop out. They asked me to help customers bag their groceries, walk them outside with an umbrella in the rain, and other acenine "sales tactics." The management is worthless, extremely unprofessional, no education, not really sure where they get these people from quite honestly. Multiple conference calls each day, which are pointless since the manager has you doing random tasks while the calls are taking place. Pay is horrible, they promise the world to you in "incentives" and each quarter they raise your sales goals so you can no longer reach your incentive payout! Don't even think about having a social or family life, they will tell you that you will be off 1 weekend day each week, then last minute tell you that you must work both days. You will not know your weekly schedule until the day before the week starts, and do not even think about using one of your "sick days" you will hear complaints for weeks about how you really inconvenienced the branch. . . ITS A SICK DAY! Would you rather have a banker coughing and blowing his nose in front of the customer? This company is a joke and I am so glad that I left, just weeks later I got a job paying nearly triple the pay! Do not take this job unless you have absolutely 0 qualifications, in which case you will fit right in!

1.0
Oct 6, 2009
Recommend
CEO approval
Business Outlook

Pros

Not your typical benefits. There is a pension and the benefits are decent. Good environment for a cut throat salesman. Decent pay to start.

Cons

Micro management is out of control. Daily phone calls that accomplish nothing. E-mail sent out every time an account is sold is a waste of time. Morale is low mostly due to a bank wide feeling of paranoia about getting fired. Long time veterans have been axed because of teller accuracy. Anyone paying attention knows it's because of low sales. Fees to customers feel like a kick them while they are down situation. Used to be a sales focus maybe once a month. Now there are two sales focuses in one week.

2.0
Sep 27, 2009
Recommend
CEO approval
Business Outlook

Pros

there was a clear flow of communication and information within the organization and changes were enacted quickly. If you felt that you needed a re-fresher course on an aspect of your job the company would allow you to go through training again or set you with a mentor to help you improve your performance. Aside from the skill set, the bonuses for making the retail goals were nice.

Cons

it is a system of who you know to get the promotion. You don't want to be too good at your job, if you are then management will keep you in that retail location and expect you to constantly produce greater volume of sales. Higher the management the more ignorance is prevalent. Tellers are treated as if they can be easily replaced and bankers and management are glorified data entry drones. There is low flexibility for single parents or students with schedule accommodations. On top of the low flexibility if you are stuck at a branch that is not making its weekly sales numbers they will keep you in the branch 2 hours after closing at least one day a week to go through transactions of the day to look for customers who may be a potential sale, and call them to schedule appointments regardless of what you're commitments maybe. What really was the cherry on my sundae at charter one was the fact that on paper we were to be there for the customers and help them with loans and investments however when it came to fee reversals management would often discriminate to their own personal preference which often was in the favor of wealthy customers who did not need fee reversals as opposed to the average citizen of Toledo.

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