Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,786 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,786 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Dec 6, 2008

      Competitive salary, but economic situations, and RBS acquisition, may cause additional work, and constant team changes.

      Market analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ability for younger employees to interact with higher executives for better recognition. Great leadership program for new grads. Exciting new opportunities to move over seas due to the recent acquisition by RBS (Royal Bank of Scotland). Ability to work in new comities to help first hand with new products and innovations. Friendly managers, vice presidents and coworkers. People within the Marketing department are easy to work with, and helpful for the most part. Competitive salary with good benefits. Good opportunities to grow, and move up into a VP position. New train station with many new lunch choices opening up right next door.

      Cons

      Very stuffy and corporate at times. Lack or training tends to create a steep learning curve. Transitioning to a new reporting system without enough training or direction. Sometimes very long hours, working past 7 and on weekends. Resources stretched do to current economic issues. Raises are not always just, and additional compensation or recognition is not always given. Due to the changing environment (with the recent acquisition by RBS) many holes in employment, which causes problems to go unresolved, or added work load. Changed managers many times due to people leaving or moving around the company. Job security may be a problems. The office facilities were a bit run-down (but they will be moving to a new building soon)

      3.0
      Nov 24, 2008

      Charter One: Pros and Cons.

      Teller i
      Recommend
      CEO approval
      Business Outlook

      Pros

      I enjoyed working at Charter One. Your work week is a set schedule and you get paid time off. Being a teller is not such a hard job and the people you work with are generally nice. I enjoyed a good base salary, although there were no bonuses for getting accounts. It is a good job if you don't ever want to work more than 20 hours per week. The company is very trusting with their employees and you feel like you are valued. I felt very confident in my ability to serve customers. i learned alot about customer service during my employment with them.

      Cons

      The main reason why I left Charter One was because i felt like I was being pushed aside. I was a part-time teller and I wanted to be full time. I was all set to transfer to another branch when all of a sudden the regional manager decided that she was going to transfer someone else. The other thing about the job was the part where you had to stands all of the time. It was unfair that my branch only had 1 chair for 4 people to share. I also thought the health insurance sucked for part time employees.

      2.0
      Sep 7, 2008

      Don't work at an in store branch.

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits package is great. There is vacation, sick, and personal days. Insurance benefits are great, there are dscounts on loans and lines of credits, a free banking package of course, proper training, an easy dress code to follow, decent pay.

      Cons

      if you're an instore branch, you have to work 10 hour days. There is NO SUCH THING as a work/life balance to an in-store. you're pushing things to customers inside of the store which don't want to hear it. I did things without proper training, which i didn't feel comfortable with, but this was the management for my branch.

      Viewing 4780 - 4782 of 4,786 Reviews
      Related searches: Citizens jobs | Citizens salaries | Citizens benefits | Citizens interviews
      ReviewsCitizens reviews

      Glassdoor has 5,066 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.