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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,787 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,787 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Sep 7, 2008

      Don't work at an in store branch.

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits package is great. There is vacation, sick, and personal days. Insurance benefits are great, there are dscounts on loans and lines of credits, a free banking package of course, proper training, an easy dress code to follow, decent pay.

      Cons

      if you're an instore branch, you have to work 10 hour days. There is NO SUCH THING as a work/life balance to an in-store. you're pushing things to customers inside of the store which don't want to hear it. I did things without proper training, which i didn't feel comfortable with, but this was the management for my branch.

      3.0
      Sep 7, 2008

      Regional Bank that grew too fast without having the appropriate infrastructure in place.

      Vice president finance
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a very large bank so there is a lot of opportunity to move around. They have just started an internal education program that they are rolling out this fall that should help employees advance in thier careers.

      Cons

      The bank is so large you are a small fish in a large pond. It is difficult to accomplish things because of all the red tape especially on the systems side. The benefits are not very good. The 401K match is only 3% and the health care plan is expensive with poor coverage. Management is in the process of changing. Mostly with people from outside the company who are bringing a big bank culture with them and looking outside for new people instead of promoting within. This has hurt morale.

      4.0
      Aug 21, 2008

      Great company but not always fair with promotions

      Banker ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Citizens has great benifits. They are a global banked backed by the royal bank of scotland so they will be around for a while. Citizens bank always promotes a fun atmosphere.

      Cons

      depending on the divison you work in you have to chose you manager carefully or advancement oppertunities will not present themselves. Some times there is clearly favortism. If you are working at a branch it can often times be stressfull because if the high turn over rate at banks

      Viewing 4783 - 4785 of 4,787 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,067 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.