Citizens reviews

3.8

73% would recommend to a friend

(4,792 total reviews)
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Bruce Van Saun

84% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Jul 18, 2024

Great place to grow!

Recommend
CEO approval
Business Outlook

Pros

In my time here at Citizens, I have found that the positives outweigh the negatives. I began my journey as a universal banker and quickly moved up the ranks to assistant manager and eventually branch manager. Pursuing professional growth was a priority for me, and I attribute much of my success to the guidance and support of my managers, who also served as mentors. They equipped me with the necessary tools and direction to progress. The drawbacks, however, are largely subjective. I tend to maintain a positive perspective, which has allowed me to cultivate strong relationships, prioritize customer satisfaction, and thrive in my career. Throughout my experience at Citizens, I have been honored as a Credo Winner, an influencer, and a Colleague Certified professional - a trusted resource among my colleagues. Were it not for the opportunities presented by this organization and the backing of my manager, my achievements would not have been possible.

Cons

Technology remains a persistent challenge. While there have been reports of investments being directed towards technology upgrades, unfortunately, these efforts do not quite measure up to those of our competitors.

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Citizens Response
1y
Thank you for taking a moment to leave a review and for over 9 years with us - wow! It's great to hear that you're enjoying your time at Citizens and feel supported by the development opportunities you've found along your career path. Thanks again!
4.0
Jul 18, 2024

Good Company

Recommend
CEO approval
Business Outlook

Pros

Comfortable Company to work for

Cons

Slow paced, and the pay is a bit lower that their peers

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Citizens Response
1y
Thanks for sharing your thoughts. It's great to hear that you're enjoying your time here. Thanks for all you do!
4.0
Jul 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Citizens is growing and that means opportunities for personal growth as well.

Cons

Did not receive support from management when I had a problem with a coworker.

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Citizens Response
1y
Thank you for taking the time to share your feedback. We’re sorry to hear that you weren't completely satisfied with your career here. We take all feedback under consideration and appreciate your insights.
Viewing 553 - 555 of 4,792 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.