Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Excellent work community and training programs

Cons

Not many chances for growth.

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Citizens Response
2y
Thank you for sharing your thoughts. We're happy to hear you are enjoying the community, but are sorry you feel your opportunities for advancement are limited. We recommend signing up for an Office Hours session so you can discuss your career growth with one of our recruiters.
3.0
Jun 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent salary. Good branch hours. Great staff. Great peers.

Cons

Where to begin? Hmm. Let’s start with market level managers (not branch, not district; MARKET) checking the time the alarms were set in the branches. If they were before a designated time that you should have still been there making sales calls; well- you’d get an earful. As a manager. I am directed to - manually track activities and sales and stack rank employees against each other. - rely on numerical data ONLY (sales goals/objectives) when determining performance. - we are not expected to “leave” for the day until a certain # of calls are made/accounts opened/appointments set). Pressure. Pressure. Pressure. Watch out Wells Fargo; you may have another bank to take your place…

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Citizens Response
2y
Thank you for sharing your thoughts. We're sorry to hear that you are not enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.
4.0
Jun 10, 2024
Recommend
CEO approval
Business Outlook

Pros

CREDO values, Work Culture & Environment

Cons

Old Tech, Moderate Modernization, Slow Paced

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Citizens Response
2y
Thanks for leaving a review and for over 20 years of service with us. It's great to hear that you're enjoying the values and environment here. Thanks for all you do!
Viewing 607 - 609 of 4,792 Reviews

Glassdoor has 5,073 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.