Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 459 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "Work life balance is good" ((in 173 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 138 reviews)); "good training was present wihtin the company" ((in 103 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 193 reviews)); "You must get a good manager and department to succeed." ((in 127 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "Poor leadership and you have to be in the right “click”" ((in 59 reviews)); "Long Hours (In Store Branch)" ((in 57 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (4,792 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

3.0

Jun 5, 2024

Good Start

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

People were the most refreshing part, however many left.

Cons

Feeling like you are stuck on a hampster wheel.

Citizens Response

2y

Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

1.0

Jun 4, 2024

Work culture

Junior software engineer

Recommend

CEO approval

Business Outlook

Pros

They give Good salary and benefits .

Cons

The work culture is very hectic.

Citizens Response

2y

Thank you for sharing your thoughts. We're sorry to hear you are not enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

2.0

Jun 3, 2024

The definition of TOXIC

Branch manager

Recommend

CEO approval

Business Outlook

Pros

Pay has caught up to industry average, 401k with 4% match, 17 days PTO on day 1, Cigna health insurance is okay

Cons

Toxic work culture, staffing is a constant problem, unstable atmosphere (management will literally change in the blink of an eye), unrealistic sales goals, never ending negative changes to the incentive plan, unrealistic customer service metrics, outdated technology, redundant report sending (you will be asked for the same thing 4 different ways multiple times a week), no upper management support in most cases, sales are more important than your health and your family.

Citizens Response

2y

Thank you for taking the time to share your feedback. We’re sorry to hear that your time with us wasn’t what you hoped it to be. We take all concerns seriously and would like to better understand your perspective. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.

Viewing 616 - 618 of 4,792 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Citizens

VP Mortgage Pipeline Valuation and Risk Modeling

Fraud & Claims Call Monitoring Lead

Consumer Call Monitoring Manager

Business Strategy Insights & Analytics Analyst- Unsecured Lending

Platform Product Owner, Agile Tooling Ecosystem

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Start

Work culture

The definition of TOXIC

Top companies for "Compensation and Benefits" near you

Jobs at Citizens