Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,073 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 439 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 302 reviews)); "Work life balance is good" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 144 reviews)); "good training was present wihtin the company" ((in 87 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 196 reviews)); "You must get a good manager and department to succeed." ((in 124 reviews)); "Poor upper management and disorganized retail structure." ((in 123 reviews)); "No bonus below Vice President" ((in 57 reviews)); "Long hours and a lot of red tape with risk / cyber groups to implement anything" ((in 55 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,792 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

Jun 3, 2024

Great people, inclusive culture, and working on being a more digitally savvy org

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Really friendly, open work environment. People are encouraged to bring their “true” selves, and I believe that is true. I work with people with a team that has diversity in backgrounds and people. There is a lot of opportunity to do different jobs, and that is generally really encouraged.

Cons

Technology is work in progress. It takes a long time to develop products for customers, so it takes even longer to prioritize and fix and iterate on the MVP releases.

3.0

Jun 3, 2024

Banker

Recommend

CEO approval

Business Outlook

Pros

Good if you like sales

Cons

Bad if you like sales, they say to find what customers need, but overall people are still treated as metrics. AKA a HELOC gives me this much points so how many can I get in a day and it will help me hit metrics.

Citizens Response

2y

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

5.0

Jun 3, 2024

customer service

Banker

Recommend

CEO approval

Business Outlook

Pros

early pay. well structured training programs, great people, great support from teammates and management.

Cons

Love to see virtual Teller have more capabilities.

Viewing 619 - 621 of 4,792 Reviews

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Jobs at Citizens

Customer Service Representative - Second Shift

Customer Service Representative

Customer Service Representative - Second Shift

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great people, inclusive culture, and working on being a more digitally savvy org

Banker

customer service

Top companies for "Compensation and Benefits" near you

Jobs at Citizens