Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,075 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Business Support Manager .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (184) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 459 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 292 reviews)); "Work life balance is good" ((in 190 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 135 reviews)); "good training was present wihtin the company" ((in 96 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 192 reviews)); "You must get a good manager and department to succeed." ((in 125 reviews)); "Poor upper management and disorganized retail structure." ((in 124 reviews)); "Long Hours (In Store Branch)" ((in 61 reviews)); "Poor leadership and you have to be in the right “click”" ((in 58 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,794 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews

5.0

May 19, 2024

Great Company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

The company takes pride in continuous learning.

Cons

The company is moving away from remote work and is requiring all employees to be hybrid.

Citizens Response

2y

Thank you for taking the time to share your feedback. We're glad you're enjoying the learning opportunities here. Thanks for all your hard work!

3.0

May 19, 2024

Average

Supervisor

Recommend

CEO approval

Business Outlook

Pros

Nice coworkers and office Good benefits

Cons

Micromanagement and lack of empowerment

Citizens Response

2y

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate your insights.

4.0

May 17, 2024

Great company to start you career in banking

Licensed banker

Recommend

CEO approval

Business Outlook

Pros

Smaller teams that are comfortable to work with. Branches are structured so a lot of new collegues have a chance to try different client facing projects/tasks

Cons

I have noticed that other large banks are paying more for the same positions

Citizens Response

2y

Thanks for taking the time to leave a review! It's great to hear that you enjoyed your time with us.

Viewing 640 - 642 of 4,794 Reviews

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Jobs at Citizens

Customer Service Representative

Citizens

Citizens reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great Company

Average

Great company to start you career in banking

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