Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,083 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 453 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 299 reviews)); "Good Work life balance for employees" ((in 180 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 133 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 202 reviews)); "Poor upper management and disorganized retail structure." ((in 128 reviews)); "You must get a good manager and department to succeed." ((in 122 reviews)); "No bonus below Vice President" ((in 54 reviews)); "Poor leadership and you have to be in the right “click”" ((in 54 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

Reviews about "Compensation"

Return to all reviews

5.0

Aug 20, 2025

Amazing opp

Business analyst

Recommend

CEO approval

Business Outlook

Pros

Great food and benefits and pay

Cons

Not great wlb sometimes but its ok

Citizens Response

11mo

Thanks for sharing your experience! We're glad you're enjoying your time here, as well as the benefits. Thanks for your hard work!

2.0

Aug 7, 2025

High Stress, Lies About Hybrid Work, Low Pay, Bad Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There are lots of opportunities to move up and lots of chances for career growth but the easiest way to do that is go to Fidelity or Santander and then come back because you probably won't see a pay increase unless you do.

Cons

They just rolled back their hybrid model from 3 days in office to 4 days in office because "we value face to face" and "at least we're not JP Morgan or Bank of America, right?" Don't worry, though, all the executives who made that decision will still be using Zoom to dial into meetings because it doesn't apply to them. Every employee survey reveals the same thing: everyone is stressed, the pay is bad, the benefits are bad, the IT infrastructure is bad. They make lots of sad faces and don't change anything. And that's the people who bother to take the surveys, many people don't because they've gotten used to the "sad face, don't change anything" routine.

Citizens Response

10mo

Thank you for taking the time to share your feedback. Our in-office policy exists with the reassurance that flexibility remains at the core of who we are and encourage colleagues to connect with their manager to discuss their individual situations.

4.0

Aug 5, 2025

Bank teller

Senior bank teller

Recommend

CEO approval

Business Outlook

Pros

Helping customers complete their transactions

Cons

Low salary at citizens bank

Citizens Response

11mo

Thanks for sharing your experience. We’re glad you enjoyed helping customers and appreciate the time you spent with us.

Viewing 64 - 66 of 1,285 Reviews

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Jobs at Citizens

Citizens

Citizens reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Amazing opp

High Stress, Lies About Hybrid Work, Low Pay, Bad Benefits

Bank teller

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