Citizens reviews

3.8

72% would recommend to a friend

(4,794 total reviews)
avatar

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,794 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Citizens is very inclusive and diverse. This is probably the only positive I experienced during my time there.

Cons

Awful pay. Could not survive on my salary and had to work 3 additional jobs. Raise at annual review time was less than $1.00. Poor management in certain areas of the bank. Micromanaged, poor training resources, not properly paid for the level and amount of work expected. No additional compensation for cross trained vs non-cross trained employees. Special/un-equal treatment shown to co-workers who were friends with managers. Salary budgets within departments are extremely low and unfair. Extremely political company. Need to "play the game" to have any opportunities.

avatar
Citizens Response
2y
Thank you for taking the time to share your feedback. We're sorry to hear you did not enjoy your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).
4.0
Apr 25, 2024
Recommend
CEO approval
Business Outlook

Pros

Great employee benefits and time off. Good engagement from upper management. Opportunities to build a career from entry level.

Cons

Very stressful work environment for management. Staffing is minimal, management expected to fill open roles when there are gaps.

avatar
Citizens Response
2y
Thanks for taking the time to leave your thoughts. We're glad you're enjoying the opportunity for career growth here, but are sorry you're not completely satisfied. We take all feedback under consideration and appreciate you sharing your thoughts.
1.0
Apr 24, 2024

Decent company

Recommend
CEO approval
Business Outlook

Pros

Good for short term option.

Cons

Lots of politics stay away from it and focus on your growth.

avatar
Citizens Response
2y
Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
Viewing 667 - 669 of 4,794 Reviews

Glassdoor has 5,075 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.