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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,788 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Aug 14, 2014

      Carrot on a stick

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company offers decent paid time off, although they have recently decreased the amount of time given per year. If you're not salaried, you'll rarely be asked to work overtime. Some branches are open 7 days a week allowing flexible and varied work schedule. Matched 401k contribution (decreasing in 2015.)

      Cons

      Company is changing to a profit and loss system for branches. Benefits plans get worse each year. Outside hires make significantly more than in house promoted colleagues leading to corrupted morale. Company has stopped providing water to branches (for both customers and employees). Sales incentive plans are overhauled each year leading to confusion about commissions. Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics. Employee reviews are based entirely on sales performance. Management tends to use threats to enforce sales regimen.

      1.0
      Jul 7, 2014

      Horrible place to work

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and vacation time were great!

      Cons

      Micromanagement to the fullest. Not allowed lunch or bathroom breaks. Sell Sell Sell!! Not enough training on one segment. Too many hats to wear for one position. Was at other job for 11 years, sorry I left!!!

      Viewing 67 - 69 of 4,788 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.