Citizens reviews

3.8

74% would recommend to a friend

(4,788 total reviews)
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Bruce Van Saun

85% approve of CEO

66% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Apr 17, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Four weeks vacation to start. Some really great people who put in a lot more effort than, strictly speaking, is required.

Cons

Executive leadership that doesn't seem to have any idea how to run a technology organization. Overly complex, convoluted policies and procedures that ensure nobody can get anything done, ever. Insane separation of duties that fragments responsibilities and makes accountability impossible. Management has no trust in the technologists as a group. In general, while they like to talk about how important colleagues are to the organization, the reality is that people here are treated as widgets to be used and disposed of or swapped out for any reason. No fit for purpose work areas anywhere in the organization. No proper investment in maintaining or improving technology infrastructure in years. No budget for new technology investigation and adoption.

1.0
Mar 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Benefit package was very good. There are many nice perks for current employees including vredit towards new home purchases, day-care credit, and education credit.

Cons

Other than a few people I worked at in the branch level, there is a very cut throat attitude. I was a top performing manager and was basically forced out of my job because the manager and I did not agree on how sales should be made. She felt that every customer should leave the branch with some sort of new product, regardless if they needed it or not. This was a philosophy shared by upper management as well. There were 2 daily conference calls with the region (14 branches). The morning one was to game plan how you were not only going to "sell" 3-4 checking accounts a day, but also set 10 new appointments for new products. The evening one was to either explain how you met those goals, or try and explain how you didn't and what you would do the next day to not only rebound from that's day's failure, but to make the next day a success. I would not recommend this company to even my worst enemy.

1.0
Jun 22, 2022

Horrendous.

Recommend
CEO approval
Business Outlook

Pros

Large company, so you do get decent benefits. I’m sure the other non wealth management divisions are fine, but the wealth management division in Michigan is the worst.

Cons

The wealth Management division is lead by the worst in society. They gave me only one day off when my mom died. I will never forgive them. Understaffed in the branches.

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Citizens Response
3y
Thank you for taking the time to share your feedback. This is certainly not the type of culture that we support. Please consider contacting the HR Service Center at 1-866-472-8234 to share more information about what you experienced so that we can look into and address as appropriate.
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