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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,788 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      1.0
      Oct 26, 2014

      Run and Hide!

      Senior personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      High commission structures... But oh wait, they find every reason even if there's no reason at all to take that away from you. Good PTO

      Cons

      Everything: Micromanaged Awful health coverage Work life balance. They offer great PTO, doesnt mean you'll be able to take it. They will do absolutely anything to cut your incentive pay in half Citizens is on the lower scale for salaries throughout any bank in the north east I left to go to a smaller bank and got $15,000 more per year Run and hide! Apply at a credit union, stay as far away from Citizens Bank as possible

      1.0
      Sep 28, 2014

      not the same typical bank it use to be

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked with a lot of great people over the years. I love the sales as long as it is need based. Great place to start and then move on.

      Cons

      there is no work life balance as there use to be. Incentives have gone away but the work load has not. It has turned into a big bank going to a profit and loss basis. They are decreasing benefits in 2015. Taking back 5 vacation days and reducing the match on the 401K. The pension was pulled a few years back with other benefits. They want numbers not quality. regional manager asks for weekly commitment (sales) and does not care where we get them

      3.0
      Aug 27, 2014

      Regional Manager's have completely lost touch with reality.

      Personal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits package. Colleagues are very informative, good people.

      Cons

      Terrible regional management. Terribly high turnover rate because regionals will fire someone who hasn't met their unrealistic sales goals, regardless of how many years they've been with the bank.

      Viewing 64 - 66 of 4,788 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.