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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      72% would recommend to a friend

      (4,800 total reviews)
      avatar

      Bruce Van Saun

      84% approve of CEO

      64% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Mar 29, 2024

      Citizens Bank Review

      Operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay, benefits, culture, community involvement

      Cons

      Work-life balance can be a struggle in the management roles.

      avatar
      Citizens Response
      2y
      Thanks for taking the time to leave your thoughts and for over 20 years with us - WOW! We're glad you're enjoying the benefits and our dedication to the community! Thanks for all your hard work.
      3.0
      Mar 27, 2024

      Not a stable organization for employees

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Provides resources to develop yourself

      Cons

      Layoffs, layoffs, layoffs. 5 rounds of layoffs in one year...layoffs every single year, usually multiple rounds each year. Very unstable job security. Constant leadership change and turn over and constant strategy changes. This is a very reactive, panicked organization.

      4.0
      Mar 26, 2024

      Goals

      Banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good company culture and great people

      Cons

      Unrealistic goals for every one.

      avatar
      Citizens Response
      2y
      Thank you for sharing your thoughts. We're sorry to hear you are not completely enjoying your time with us. A lot of research goes into the setting of sales goals and the majority of our colleagues achieve those goals. If you'd like to share your concerns more, we encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com).
      Viewing 706 - 708 of 4,800 Reviews
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      Glassdoor has 5,081 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.