Is Citizens a good company to work for?

Citizens has an overall rating of 3.8 out of 5, based on over 5,081 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 72% of employees would recommend working at Citizens to a friend and 64% have a positive outlook for the business. The best reviews about Citizens have been left by employees working as Intern , Program Manager and Associate .

Does Citizens pay their employees well?

According to anonymously submitted Glassdoor reviews, Citizens employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Citizens. This rating has been stable over the past 12 months.

How satisfied are employees working at Citizens?

72% of Citizens employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Citizens 3.8 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Citizens?

Personal Banker (233) , Branch Manager (201) , Banker (188) , Bank Teller (186) , Universal Banker (168) , Teller (120) , Relationship Banker (108) , Vice President (73) , Licensed Banker (70) , Personal Universal Banker (64) , Assistant Branch Manager (55) , Customer Service Representative (54) , Analyst (48) , Financial Advisor (43) , Manager (43)

What are the pros of working at Citizens according to real employee reviews?

"Benefits are good but have been cut since RBS' desire to spin off the bank" ((in 439 reviews)); "Citizens has a lot of really great people who are dedicated to what they do on a daily basis." ((in 304 reviews)); "Good Work Life Balance Here" ((in 183 reviews)); "It also feels great to help my colleagues and team when we have a real challenge to overcome." ((in 141 reviews)); "good training was present wihtin the company" ((in 101 reviews))

What are the cons of working at Citizens according to real employee reviews?

"Lots of hidden toxicity and poor management behind the CREDO facade" ((in 196 reviews)); "You must get a good manager and department to succeed." ((in 128 reviews)); "Poor upper management and disorganized retail structure." ((in 119 reviews)); "No bonus below Vice President" ((in 59 reviews)); "Long Hours (In Store Branch)" ((in 56 reviews))

What are employees saying about Citizens layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Citizens layoffs and their outlook for job security at Citizens in 2026.

What are the top reviewed Citizens locations?

Boston , Johnston , Providence , Pittsburgh , Philadelphia , Cranston , New York , Westwood , Cleveland , Warwick , Glen Allen , East Providence , Albany , Detroit , Rochester , Charlotte , Irving , Buffalo , Franklin , Manchester , Dedham , Chicago , Phila , Medford , Toledo , Riverside , Bridgeport , Atlanta , Wilmington , Akron

Citizens reviews

3.8

72% would recommend to a friend

(4,800 total reviews)

Bruce Van Saun

84% approve of CEO

64% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.8

Work/Life balance

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Senior management

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,800 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

1.0

Mar 19, 2024

Poorly managed

Banker

Recommend

CEO approval

Business Outlook

Pros

Good benefits/ great maternity leave. GREAT colleagues at other branches

Cons

Poorly managed. Need new regional manager. Have worked at 3 branches in the same region and all have the same issue, which is that the regional manager is poorly managing the branches. I have only seen her in person maybe 3/4 times the entire 2 years I’ve worked for the company. The company is constantly moving and eliminating positions which is inconvenient for individuals with children. No one in upper management takes consideration for branch level employees personal lives. This company is entirely WEALTH focused. They do not care about the needs of upper or lower class individuals. They target wealthy individuals. Any promotion they will offer will require 25,000 from another financial intuition. Truly the only plus side of this company is the BRANCH colleagues and I stress the word branch because upper management and the back office was completely worthless. The branch colleagues were family but that’s it.

Citizens Response

2y

Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

3.0

Mar 19, 2024

review

Personal banker

Recommend

CEO approval

Business Outlook

Pros

9 to 4 business hours.

Cons

unrealistic and high sales goals

Citizens Response

2y

Thanks for sharing your thoughts. We take all feedback under consideration and appreciate you sharing your thoughts.

2.0

Mar 18, 2024

No so good

Universal banker

Recommend

CEO approval

Business Outlook

Pros

Competitive Pay, quick learning environment, growth opportunity, comfortable facility, earlier departure

Cons

Poor training, heavy micro management, perfectionistic management, 30 minute lunch break,

Citizens Response

2y

Thank you for sharing your thoughts. We're sorry to hear you are not completely enjoying your time with us. We encourage you to email Citizens’ HR Service Center (hrservicecenter@citizensbank.com) so that we can look into your concerns.

Viewing 718 - 720 of 4,800 Reviews

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Citizens

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