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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,788 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.9

      Culture & values

      3.8

      Work/Life balance

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Senior management

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,788 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      2.0
      Jun 5, 2019

      Number of job openings says it all

      Branch manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, bank holidays, 401k Helping customers financially Big initiative for volunteering, community involvement

      Cons

      Upper management and company not authentic Big shift in culture over past couple years Feels more like Jim Jones cult Rapidly changing policies as to not look like Wells Fargo but an incentive plan and extreme pressure to make daily sales goals that don’t align. Very little opportunity for growth for manager Extremely high turnover in store branches leaving managers to consistently work upwards of 50-55 hours a week No work life balance No loyalty to loyal long term colleagues On firing frenzy over past year

      1.0
      Feb 15, 2019

      Toxic environment with strong rape culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get paid, they offer benefits

      Cons

      They do not value women. They do not value men who stand up for others. They want yes men. You are a number and at the end of the day completely disposable.

      avatar
      Citizens Response
      7y
      Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please be assured we have strict policies in place that prohibit sexual harassment and retaliation of any kind, and offer extensive training to educate our colleagues on those policies and appropriate behavior. We strongly encourage you to contact Citizens’ HR Service Center at 1-866-472-8234 or call in anonymously via Right Call at 1-877-495-4727 so that we can further discuss and look into your concerns.
      1.0
      Jan 17, 2019

      Don’t believe the fake reviews

      Licensed relationship banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      PTO, as long as it doesn’t conflict with manager’s convenience

      Cons

      Unrealistic sales goals, weekend hours, incentive program constantly changed to lower payout rates, incompetent management, no room to move up if you are in retail, branches falling apart, turnover, only concern for customers if there is a sale involved, back office is becoming more and more incompetent. Clearly gutting the company so P&L looks great—more bonuses for the big wigs. It’s just a regional bank trying to be more than it ever will be. Bigger isn’t always better.

      Viewing 76 - 78 of 4,788 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,068 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.