Citizens reviews

3.8

72% would recommend to a friend

(1,285 total reviews)
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Bruce Van Saun

84% approve of CEO

64% positive business outlook

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1K reviews

Reviews about "Compensation"

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3.0
May 30, 2025

A bit of a boys club

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Coworkers and customers were pleasant.

Cons

Men seemed to get more promotions and opportunities. Pressure to sell was very stressful especially credit cards and referrals. Pay was not competitive. I did have a micromanaging boss which made things worse.

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Citizens Response
1y
Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
2.0
May 22, 2025
Recommend
CEO approval
Business Outlook

Pros

There are many hardworking, mission-driven employees at Citizens, and some executives genuinely value their teams. Benefits are decent, and the company presents itself well externally.

Cons

If you’re an administrative professional — especially a woman — be prepared to be overlooked, underpaid, and treated as expendable. Support staff are expected to operate at executive levels: managing C-suite calendars, resolving interdepartmental dysfunction, coordinating across time zones, and shielding leadership from chaos — with none of that reflected in title, compensation, or growth opportunity. Advancement for long-tenured, high-performing female admins is blocked by arbitrary degree requirements — even when supporting executives who themselves built their careers without degrees. Meanwhile, male administrative staff are often given elevated non-admin titles and significantly higher compensation for equivalent or lesser work. The message becomes clear during every pay and performance cycle: optics and politics matter more than actual output. Temporary employees earn higher hourly rates than full-time senior admins at Citizens.

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Citizens Response
1y
Thank you for taking the time to share your concerns. This is certainly not the type of culture that we support, and we take this type of allegation very seriously. Please consider contacting the HR Service Center (hrservicecenter@citizensbank.com) to share more information about what you experienced so that we can look into and address as appropriate.
4.0
May 17, 2025

Good company

Recommend
CEO approval
Business Outlook

Pros

Positive work environment Good work life balance

Cons

Pay is a little low

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Citizens Response
1y
Thank you for sharing your thoughts. It's great to hear that you're enjoying your time with us. We appreciate all you do!
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