Citizens reviews

3.8

74% would recommend to a friend

(4,790 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

- Flexible Leadership - great work environment is Risk Management - Citizens invests in its colleagues.

Cons

-Recently returned to 4 day work week in the office - Paternity PTO is 6 weeks.

1.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

None that aren’t bare minimum expectations from an employer like 401k match and health benefits.

Cons

-Some of the worst management I’ve ever seen -Colleagues who refuse to develop their skills and learn. I work with seasoned colleagues who don’t have basic grammar and Excel skills. If you show that you have any skills that are beyond beginner level, you just get more work with no benefit. -Consistent layoffs, so you never know when you’ll be next. Whoever is in charge of the layoffs also doesn’t review who they’re firing and how that will affect your team, leaving multiple groups without their strongest person. -Below industry standard pay, no bonus, and no possibility of salary negotiation -Antiquated ideas of “we’re a family!” and the push to be in office despite there being no necessity -My manager’s Team status will show as “away” for most of the day but god forbid I need to take a half day to go to the doctors. -Upper management is so terribly out of touch with reality it’s sickening to receive any sort of communication from them. -Our “HelpDesk” is an absolute nightmare and getting any assistance from IT is migraine-inducing. Doesn’t help that there are constant IT issues as a result of incompetence

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Citizens Response
7mo
Thank you for taking the time to share your feedback. We're sorry to hear you are not enjoying your time with us. If you'd like to share more so that we can look into your concerns, please contact the HR Service Center (hrservicecenter@citizensbank.com).
4.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

great pay and you get fantastic training and benefits

Cons

very high paced. And sometimes it would get so busy that it was hard to reach a supervisor

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Citizens Response
7mo
Thanks for taking time to leave a review. We take all feedback under consideration and appreciate you sharing your thoughts.
Viewing 124 - 126 of 4,790 Reviews

Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.