Citizens reviews

3.8

74% would recommend to a friend

(4,792 total reviews)
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Bruce Van Saun

85% approve of CEO

65% positive business outlook

Citizens has an employee rating of 3.8 out of 5 stars, based on 4,792 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

5K reviews
5.0
Nov 12, 2025
Recommend
CEO approval
Business Outlook

Pros

The ability to create your own work schedule. Amazing work life balance. Unlimited time-off. High pay related to competing firms.

Cons

Location helps determine how much you will make. A big city will provide more traffic and options available than a small branch in a small town in the suburbs most likely. There is a possibility of covering more than one branch which can be a pro depending on what is assigned to you.

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Citizens Response
7mo
Thanks for leaving a review. We're glad you're enjoying your time with us!
5.0
Nov 12, 2025

Good Place to Work

Recommend
CEO approval
Business Outlook

Pros

Work from home one day a week. Good work like balance. Huge on volunteering. Credo reward ( bank version of cash). I am on the best team in the bank, the opportunity to learn and grow is unlimited

Cons

They reduced the amount they pay towards the medical insurance premium. There is no bonus unless you are VP level and if you start out as an officer or lower, it takes a very long time to do get to the level where you receive bonuses. Raise is max at 4% which doesnt even keep up with the inflation. In order to get a higher salary, it would require you to leave the bank and come back. Not a great option. Some recruiters will lowball you and say that there is no room for negotiation. I had to relocate for the job, yet they gave me no relocation allowance and I was lowballed in my salary but wasnt aware till I started working and was able to meet another colleague who was doing similar job as me, however was making almost $20K more than I was....for almost the exact similar role.

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Citizens Response
7mo
Thank you for your review! We're glad to hear you’re enjoying the work life balance as well as your incredible team. Thank you for all you do!
5.0
Nov 10, 2025
Recommend
CEO approval
Business Outlook

Pros

Citizens has been an incredible place to start and grow my career. Over the past five years, I’ve had countless opportunities to grow both professionally and personally thanks to their strong investment in its colleagues through well-designed programs, resources, and development initiatives. From getting exposure to senior leadership and volunteering to better our community, to working on projects that make a real impact for our colleagues, candidates and customers - Citizens truly invests in its people. I've also had the opportunity to experience mentorship from both sides, learning from colleagues who are more tenured and experienced, while also mentoring early career professionals as they begin their journey. The culture here is one of collaboration, support, and authenticity. My team is amazing, and my manager is genuinely committed to our growth and success. The people across the organization are what make Citizens special - they’re passionate, kind, and driven, and they contribute to a positive workplace.

Cons

Honestly, very few. Like any large organization, there can be occasional challenges with navigating change or aligning across teams, but leadership is transparent and open to feedback.

Viewing 121 - 123 of 4,792 Reviews

Glassdoor has 5,072 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.