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      Citizens

      Engaged Employer

      Citizens reviews

      3.8

      74% would recommend to a friend

      (4,790 total reviews)
      avatar

      Bruce Van Saun

      85% approve of CEO

      65% positive business outlook

      Ratings by demographic groups

      Citizens has an employee rating of 3.8 out of 5 stars, based on 4,790 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Citizens employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      5K reviews
      1.0
      Mar 18, 2019

      Sales Dog

      Personal banker universal
      Recommend
      CEO approval
      Business Outlook

      Pros

      Time and a half on Sundays

      Cons

      Sales is all that matters. Have people invest in annuties even if it doesnt make sense. Zero professional development. You'll quit in about a year.

      1.0
      Oct 11, 2018

      Personal Universal Banker...DON’T APPLY

      Personal universal banker
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is great. Hours are pretty good. The training is very useful and well thought out.

      Cons

      stressful. Constant cold calling. Micro management is horrible. Incentive program is horrible. They don’t care about their employees and only want sales. If you don’t hit your goals, not only will they increase them for the next quarter but you will be micromanaged until you break.

      5.0
      Oct 1, 2018

      Amazing Journey

      Senior vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Over the past 5 years Citizens has transformed itself to a top regional bank and one of the leading regional banks in the usage of data analytics. 1) Strong Entry Level Options with potential for growth (leadership development programs for recent college graduates) 2) Strong Mid Career Opportunities for subject matter experts 3) Supportive and encouraging leadership team with a clear path to future growth 4) Strong risk management and analytical culture

      Cons

      A benefit of Citizens is the balance between strong risk management and entreprenuer approach, specially in its consumer banking division which has seen it fare share of growht in the consumer lending space. That growth has resulted in hiring a combination of external talent from multiple larger companies to be able to support a material amount of organic growth, this is no bad by itself but everyone brings their own culture and not all are focused on leadership development. Make sure that you are working for someone that has a track record of promoting its team members, stay away from teams were there is no evidence of growth or internal promotions.

      avatar
      Citizens Response
      7y
      Wow, what a thoughtful and comprehensive review! Thanks for taking the time to share. We agree, it's a really exciting time to be at Citizens Bank. We appreciate the advice and hope you continue to grow with us into the future.
      Viewing 142 - 144 of 4,790 Reviews
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      ReviewsCitizens reviews

      Glassdoor has 5,071 Citizens reviews submitted anonymously by Citizens employees. Read employee reviews and ratings on Glassdoor to decide if Citizens is right for you.